If something goes wrong

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Each message you can see while moving from YNAB, and what to do. Whatever happens, nothing is added to your budgets until the move finishes, and a failed move leaves them as they were.

Adding your files

The app says	What to do
That file isn't a YNAB export.	Add the zip YNAB gives you when you click Export plan, or the Register and Plan files in it.
That file is from YNAB 4, the old desktop app.	YNAB 4 exports don't work. Export your budget from YNAB on the web (app.ynab.com) instead.
That file is too big to upload.	Each file can be up to 25 MB. If your export is bigger, contact us from More › Support.
There's no Register file yet.	Tap Add the Register file and pick it from the same zip: it holds your transactions.
There's no Plan file yet.	Tap Add the Plan file, or Continue without the Plan: your transactions still come across, but not what you allocated each month.

To start over with other files, tap Use different files.

Reading your export

The app says	What to do
Your files didn't reach us.	Check your connection and tap Try again.
We couldn't read that Register file.	Add the Register file from YNAB's Export plan zip.
We couldn't read that Plan file.	Add the Plan file from the same zip, or continue without it.
That zip can't be opened.	It may not have downloaded completely. Export it again from YNAB and add the new zip.
We couldn't read most of the rows in your export.	Export it again from YNAB on the web and add the new zip.
Your export is bigger than we can read in one go. (or That zip is bigger…)	Contact us from More › Support and we'll help you move it.
You're already moving a budget from YNAB.	You can move one budget at a time. Wait for the first one to finish, then try again.

Creating the budget

The app says	What to do
You have as many budgets as your plan allows.	Delete a budget you don't need in More › Budgets, then try again.
That currency has fewer decimals than the amounts in your export.	Choose another currency, one with as many decimals as your amounts.
We couldn't tell the currency from your export.	Tap Choose a currency and pick yours.
We couldn't start the move just now.	Your files are still there: tap Create the budget again.
It's too late to cancel: your budget is already being built.	Let it finish. You can delete the budget once it's ready.

If the move fails

• We couldn't move your budget: something went wrong on our side. Nothing was added to your budgets. Tap Try again and add your YNAB export again.
• We couldn't move your budget: something in your export stopped it. Nothing was added to your budgets. Tap Contact support and we'll look into it with you.

After the move

If a balance or a category doesn't match YNAB, see Why some numbers can differ from YNAB and One-sided transfers.